Frequently Asked Questions


General Protocol

Transportation Questions

General Registration Questions

  • The full registration fee includes access to all workshop and keynote sessions, poster session reception (cocktails and hors d’oeuvres), as well as continental breakfast and lunch on January 31 and February 1.

  • All registration cancellations must be received via email to There will be a $60 processing fee to cancel registration. Refunds will not be issued for cancellations made after January 11, 2019. Credits will not be issued for future events. No refunds shall be made for cancellations due to inclement weather. Refunds in case of Emergency, if an attendee is unable to attend the Conference based on serious illness or death (of self or a family member), a full refund will be issued.

Paying for Registration

Agenda and Schedule Questions

Food and Beverage Questions


    1. View available wireless networks on your device
    2. Connect to Grand Hyatt network
    3. Open a web browser which will redirect you to the login page
    4. Enter the Wi-Fi passcode NHVS2019 in the left-hand section of the page and check “agree” to the terms and conditions if applicable

Mobile App Questions 

  • You can find the app in your mobile device’s app store (iOS or Google Play) by searching CrowdCompass Attendee Hub. Once downloaded, you will need to use the event code you received via email log in. To access the content, you will need to enter your registration confirmation number. An email will be sent to confirm your account. Open your email on your phone, then click the “Verify Account” button. For questions, please ask an event team member located at conference services.

  • Please use the mobile app and click the attendees or speakers icon to view a list of attendees.